Pi Day FAQ

Q: What items will you have for Pi Day?
A: Our full Pi Day Menu can be viewed by clicking here.

Q: Can I place a Pre-Order?
A: Yes! We are accepting pre-orders for Pi Packs for Pi Day. Pre-orders close March 10th or when sold out, whichever comes first. All of our other menu items will be First Come, First Served on March 12th, 13th & 14th 10am-6pm or by same-day phone order after 12pm with payment.

Q: Why do you only accept same-day orders after 12pm? Why can't I call when you open at 10am?
A: For many years, we have allowed same-day orders to start at 10am. We typically have a line when we open at 10am. Customers would call right at open, placing phone orders, and then those phone orders would cause us to go out of stock on specific items within minutes of opening. Meanwhile, people who were physically in the shop (who arrived before we opened to wait in line) wanting to purchase the same item couldn't because it had already gone out of stock. To still provide pre-orders to our customers, we limit same-day orders to starting at 12pm to allow our team to assist the morning line of customers first.

Q: Can I use a gift card purchased in the shop to order my pies online?
A: Unfortunately, no. Our gift cards are provided through Square, which allows them to be redeemed using the Square register systems we use in our shops daily. Our holiday pre-orders are all taken through our website using a site called BigCommerce. This can be done online from your home, on a mobile device, or by using our kiosk in the shop. Square, unfortunately, does not make its gift cards compatible with the BigCommerce ordering site. It is something that is entirely out of our control. We have provided feedback to them in online forums (along with 100’s of other businesses), and hopefully, one day, they will make them compatible.

Q: Can I redeem my Loyalty Reward Stars for my Pi Pre-Order?
A: No, unfortunately, at this time, our online order site does not sync directly with our Loyalty Rewards Program. We’re hoping this is something that Square will change in the future.

Q: Can I receive the Pie Box discount for my online Pi Day Pre-Order?
A: Our 10% Pie Box discount is given for picking up your pie in the actual wood pie box and, therefore, reduces the waste of a paper pie box. Since our pre-orders are already boxed in the cardboard box, we don't offer the Pie Box discount for pre-orders.

Q: Do you think there will be a line?
A: We do get busier on holidays, and there can oftentimes be a line. We will have extra staff working on getting you through the line as quickly as possible.

Q: Do you offer pie delivery locally or by mail?
A: At this time, we do not offer delivery or shipping.

Q: I’d like to place a large order for Pi Day for my business or event, how can I do that?
A: Please fill out our Contact Form below, and someone from our Order Department will be in contact to let you know if we still have availability.

Q: Can I add a Pi Pack to my existing order?
A: The best way to add a Pi Pack to your order is to simply place another order under the same name as the original order. When you arrive for pick up on your selected date, please make sure to bring all of your order numbers with you.

Q: I placed my order and didn't receive a confirmation email. How can I get it now?
A: Confirmation emails are sent automatically after checkout. We recommend checking your Junk Mail folder, as they sometimes end up in there. If you can’t find it there, you can email orders@snohomishpieco.com, and our Order Department can get you a copy of your invoice.

Q: My order confirmation email doesn't say what location I'm picking up from. How can I find out my pick-up location?
A: Your pick-up location is denoted in two places 1) At the top of your order confirmation and 2) Next to the name of the items you purchased. If your order says SNO, you're picking up from our Snohomish location. If your order says MLT, you're picking up from our Mountlake Terrace location.

Q: I couldn't choose the same pick-up timeframe for all of my Pi Packs. Can I pick them up all at the same time?
A: Pick-up timeframes are set to help us keep lines and crowding to a minimum. That said, we understand making multiple trips isn't the most convenient. Yes, you can pick up all of your pies at the same time; we just ask that you come during the latest timeframe on your order confirmation to ensure all your pies will be ready.

Q: Can I change/cancel the (number of items I ordered, pick up date, pick up time etc.) on my order?
A: All Pi Day pre-orders are final as stated in the Terms & Conditions agreed to during checkout. For further questions regarding refunds/exchanges, please fill out our contact form below.

Q: I'm getting a "something's gone wrong" error message saying my order is missing an email address, when my email has been entered. How can I fix this?
A: Our website team is working hard to resolve this error. If you are logged into your account, we recommend checking out as a guest by logging out of your account. This has solved the problem for most of our customers. If you already have an account, we can link your order to it on the back end once your order is submitted.

Q: I'm trying to checkout and there's nowhere to enter my payment info. Is my order complete?
A: No, your order is not complete until you submit payment, and receive an order number on the confirmation screen. Additionally, you will receive a confirmation email (check your junk folder).

Q: I'm getting an error message when I try to select my pick-up date and time. What can I do?
A: This error message happens when your selected combination has sold out. We recommend choosing a different date and time combination.

Q: What web browser should I use to access your website?
A: Our website is best viewed using Google Chrome or Firefox.

Q: When I try to access the order page it won't load. Why is this happening?
A: There are a couple of things we recommend trying: 1) Check to make sure you have a stable internet connection, 2) Check your Firewall settings. If accessing at work, oftentimes your company Firewall can prevent our site from loading properly, 3) Try accessing the site from another device.

Q: I'm getting a "something's gone wrong" error message regarding my billing address. How can I fix this?
A: We've reached out to our web team and have been told this is a local issue on some computers and web browsers. Here are a few steps you can try to fix it: 
1) Refresh your checkout page and log back in. This will often take care of the error.
2) Try using a different web browser such as Google Chrome or Firefox
3) Try accessing the site from another device.
4) Check out as a guest by logging out of your account. This has solved the problem for a few of our customers. If you already have an account, we can link your order to it on the back end once your order is submitted.