Easter FAQ

Q: What items will you have for Easter?
A: Our full Easter Menu can be viewed by clicking here.

Q: Will you have the 6-Pacl Cinnamon Rolls available in the shop for purchase?
A: Not in the pre-packaged 6-pack, but we will have our Cinnamon Rolls available for purchase in any quantity on both 4/18 & 4/19.

Q: Can I place a Pre-Order?
A: Yes, we are accepting limited pre-orders for our 9" Regular Whole Pies, 9" Cream Whole Pies & 6-pack Cinnamon Rolls via our website by clicking here. 

Q: Can I use a gift card purchased in the shop to order my pies online?
A: Unfortunately, no. Our gift cards are provided through Square, which allows them to be redeemed using the Square register systems we use in our shops daily. Our holiday pre-orders are all taken through our website using a site called BigCommerce. This can be done online from your home, on a mobile device, or by using our kiosk in the shop. Square, unfortunately, does not make its gift cards compatible with the BigCommerce ordering site. It is something that is entirely out of our control. We have provided feedback to them in online forums (along with 100’s of other businesses), and hopefully, one day, they will make them compatible.

Q: Can I redeem my Loyalty Reward Stars for my Easter Pre-Order?
A: No, unfortunately at this time, our online order site does not sync directly with our Loyalty Rewards Program. We’re hoping this is something that Square will change in the future.

Q: Can I receive the Pie Box discount for my online Easter Pre-Order?
A: Our 10% Pie Box discount is given for the purpose of picking up your pie in the actual wood pie box and therefore reducing the waste of a paper pie box. Since our pre-orders are already boxed in the cardboard box, we don't offer the Pie Box discount for online pre-orders.

Q: Do you think there will be a line?
A: We do get busier on holidays, and there can oftentimes be a line. If you have a specific item you really want, we recommend pre-ordering or coming when we open at 10am. We will have extra staff working on getting you through the line as quickly as possible.

Q: Do you offer pie delivery locally or by mail?
A: At this time, we do not offer delivery or shipping.

Q: I’d like to place a large order for Easter for my business or event, how can I do that?
A: Please fill out our Contact Form below and Shelby from our Order Department will be in contact to let you know if we still have availability.

Q: I placed my order and didn't receive a confirmation email. How can I get it now?
A: Confirmation emails are sent automatically after checkout. We recommend checking your Junk Mail folder as they sometimes end up in there. If you can’t find it there, you can email orders@snohomishpieco.com and our Order Department can get you a copy of your invoice.

Q: My order confirmation email doesn't say what location I'm picking up from. How can I find out my pick-up location?
A: Your pick-up location is denoted next to the name of the pie you purchased. If your order says SNO you're picking up from our Snohomish location. If your order says MLT, you're picking up from our Mountlake Terrace location.

Q: Can I change/cancel the (pick up location, pick up time etc.) on my order?
A: All pre-orders are final as stated in the Terms & Conditions agreed to during checkout. For further questions regarding refunds/exchanges please fill out our contact form below.

Q: How can I get my Loyalty Reward Stars for my Easter Pre-Order?
A: All requests for Loyalty Reward Stars can be submitted via our Online Form. One of our team members will locate your online purchase and add the Stars to your account. Unfortunately at this time, our online order site does not sync directly with our Loyalty Rewards Program.

Q: I'm getting a "something's gone wrong" error message saying my order is missing an email address, when my email has been entered. How can I fix this?
A: Our website team is working hard to resolve this error. If you are logged into your account, we recommend checking out as a guest by logging out of your account. This has solved the problem for most of our customers. If you already have an account, we can link your order to it on the back end once your order is submitted.

Q: I'm trying to checkout and there's nowhere to enter my payment info. Is my order complete?
A: No, your order is not complete until you submit payment, and receive an order number on the confirmation screen. Additionally, you will receive a confirmation email (check your junk folder).

Q: I'm getting an error message when I try to select my pick-up date and time. What can I do?
A: This error message happens when your selected combination has sold out. We recommend choosing a different date and time combination.

Q: What web browser should I use to access your website?
A: Our website is best viewed using Google Chrome or Firefox.

Q: When I try to access the order page it won't load. Why is this happening?
A: There are a couple of things we recommend trying: 1) Check to make sure you have a stable internet connection, 2) Check your Firewall settings. If accessing at work, oftentimes your company Firewall can prevent our site from loading properly, 3) Try accessing the site from another device.

Q: I'm getting a "something's gone wrong" error message regarding my billing address. How can I fix this?
A: We've reached out to our web team and have been told this is a local issue on some computers and web browsers. Here are a few steps you can try to fix it: 
1) Refresh your checkout page and log back in. This will often take care of the error.
2) Try using a different web browser such as Google Chrome or Firefox
3) Try accessing the site from another device.
4) Check out as a guest by logging out of your account. This has solved the problem for a few of our customers. If you already have an account, we can link your order to it on the back end once your order is submitted.